Broadband Errors and Their Possible Reasons - Might help you to get the problem resolve,

You Might have encountered with some errors when connecting to Broadband in Bridge Mode. You might be looking for solution and if can't getting hang of it. Then Please read below and get the solutions as per the guide.

ERROR 678: "The remote computer did not respond"

It is most common broadband error code and I am sure most of you have faced this error once in your system.

Reason:

1. Wrong connection at broadband CPE.
2. LAN card of PC may be disabled.
3. PC Ethernet (LAN card) port fault/ Driver corrupt.
4. Line problem between your end and POP of Internet Service Provide (ISP).
5. Modem fault/ Modem Configuration Fault.
6. Voice and Data Splitter at your end may be faulty.
7. Spy ware is running on the computer and is interfering with the connection
8. Third-party firewall software is blocking the connection.
9. Server down or due to higher network element faults at ISP.

Solution:

Please follow instruction step-by-step to solve this error:

1. Check whether ADSL/ DSL/ Link light of your modem is stable glowing or not. If it is Stable, then take a ping test from your PC to modem.

Procedure for PING Test:

start-> run,

then type "ping 192.168.1.1 �t" and press enter.

If reply is ok, then check the modem configuration. If reply is not ok (i.e. Destination host unreachable or request time out), then LAN card/ Ethernet Driver or modem is faulty. So, better you check your modem in another PC or laptop for modem verification.

2. If ADSL/ DSL/ Link light of your modem is not stable means either blinking or off. First of all check your CPE (i.e. Modem, Splitters, Phone Jack etc.) Physical

connection, whether all are connected perfectly. If all is ok, then surpass the Splitter box and directly terminate the line cable to your modem, it should work if your splitter is faulty. Still your Link light is not stable then you should lodge a complain to BSNL office or through online complain Portal.

ERROR 769: "The specified destination is not reachable"

Reason:

Due to LAN port disabled.

Solution:

Enable the LAN port (or Local Area Connection).

Procedure:

Start->setting->control panel->network connection->right click on local area connection->enable.

ERROR 691: "Access was denied because the user name and/or password was invalid on the domain"

Reason:

1. Incorrect User name or password, or Spelling error.
2. Due to forget of changed password.
3. Due to wrong port binding by ISP.
4. Due to authentication problem in AAA server of ISP.

Solution:

1. Check spelling of User name & password.
2. Verify Caps Lock Key.
3. Ask to BSNL office for password reset.

ERROR 676: "The phone line is busy"

Reason:

Due to Modem Configuration problem.

Solution:

Reconfigure the modem with correct value of VPI/ VCI.

ERROR: 619- "The remote computer did not respond and port was closed"

Reason:

1. It occurs when another application / process requires the same port as being used by the broadband / internet modem. In particular, fax software is often associated with error 619.
2. Due to corrupted Modem USB driver (If using).
3. Due Registry Problem.
4. You may have installed a router and is causing you some issues with connectivity.

Solution:

1. Most of the time, when you restart your system it automatically solved.
2. Fix your System registry problem with registry cleaning software.
3. Uninstall and reinstall your Broadband modem USB driver.

ERROR 651: "Your modem (or other connecting device) has reported an error"

This error comes mainly on Windows 7 OS. This problem is due to problem in windows 7 files mainly with PPPoE driver file raspppoe.sys.

Solution:

1. Replace the raspppoe.sys in Windows/System32/Drivers directory. (High Risk!): The RAS PPPoE driver file "raspppoe.sys" found under c:\windows \system32\drivers folder seems to be the root cause of the problem. Fortunately, we can workaround the problem simply by renaming the original raspppoe.sys file to something like "raspppoe_orig.sys" copying a working file from a Windows Vista system. If you do not have access to a Windows Vista system.
2. Windows System Restore in back date may solve the problems.
3. Uninstall Microsoft Virtual PC 2007, the problem seems to be fixed.
4. Disable IPv6 for your connection source.
5. Reinstall LAN/NIC drivers.
6. Last but most easy solution is to change the modem configuration from Bridge to PPPoE

Error 815: "Error connecting broadband connection WAN Miniport (PPPOE)"

Reason:

This error comes especially on Windows Vista System and as per my practical experience it is due to LAN driver problem or IP related issues. One more reason may be registry Problem.

Solution:

1. Login with your admin account and verify IP add.
2. Uninstall and reinstall your LAN drive.
3. Fix your System registry problem with registry cleaning software.

Error � 630-633: "Port Is Invalid or Busy / The Modem Is Not Installed or Configured for� "

These types of error come basically due to Computer LAN Card problem. So, better you check your card. Some times when you restart your system it automatically solved.

Error 718: "Timed out waiting for a valid response from the remote PPP Peer"

Reason:

A problem with the server at the BSNL (This problem occurs if loading is high on the system and number of customers exceeds the traffic handling capacity of system).
The wrong username and or password were entered.
The modem may need initialization string to stabilize its operation.

Solution:

1. Reboot the modem.
2. Make sure the correct username and or password have been entered.
3. Make a complaint to BSNL regarding this.

Error 720:

Reason:

1. Dialer or Virus problem

Solution:

1. Make New Dialer
2. Check for Virus in your PC..
3. Reinstall Windows

Error 735:

Reason:

1. Dialer problem

Solution:

1. Make New Dialer

Error 797:

Reason:

1. Modem or LAN driver problem

Solution:

1. check computer LAN Card driver or Modem connectivity.
2. Check for Viruses or corrupt TCP/IP Files

SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)

Relative strength of the DSL signal to Noise ratio. 6dB is generally the lowest dB manufactures specify in order for the modem to be able to synch. Generally speaking, as overall bandwidth increases, your signal to noise ratio decreases. A customer that upgrades Internet Speed Plan will typically see a corresponding decrease in the signal to noise ratio. This is normal and nothing to worry about.

• 6dB or below is bad and will experience no synch or intermittent synch problems
• 7dB-10dB is fair but does not leave much room for variances in conditions
• 11dB-20dB is good with no synch problems
• 20dB-28dB is excellent
• 29dB or above is outstanding

Line Attenuation Explained

Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. One of the biggest factors affecting line attenuation is distance from the DSLAM. Generally speaking, bigger distances mean higher attenuation. The lower the dB the better for this measurement.

• 20dB and below is outstanding
• 20dB-30dB is excellent
• 30dB-40dB is very good
• 40dB-50dB is good
• 50dB-60dB is poor and may experience connectivity issues
• 60dB or above is bad and will experience connectivity issues